In the following policy, mailr.ch refers to the service offered by Salenture, a company registered at the trade office of the canton of Zurich, Switzerland as a Limited Liability Company, register number: CH-020.4.036.183-1 (the «Company» or «We») through the mailr.ch website (the «Service»). This Privacy Policy explains (i) what information we collect through your access and use of our Service (ii) the use we make of such information; and (iii) the security level we provide for protecting such information.

By visiting mailr.ch and using the Services provided here, you consent to the terms outlined in this privacy policy.

Legal Framework

The Company is domiciled solely in Switzerland and all hosting infrastructure is also located solely within Switzerland, and thus governed by the laws and regulations of Switzerland.

Data related to the opening of an account

Any emails provided to mailr.ch through either optional email verification, or optional notification/recovery email setting in your account, are considered personal data as defined and protection by the Swiss Federal Data Protection Act (DPA).

Such data will only be used to contact you with important notifications about mailr.ch, to verify your mailr.ch account, or to send you password recovery links if you enable the option.

In order to maintain the integrity of the service, mailr.ch must take measures to avoid creation of accounts by spammers. This is because if spammers use mailr.ch to send messages, mailr.ch's IP addresses can become blocked by major mail providers such as Gmail, Yahoo, Outlook, etc.

In order to prevent the creation of accounts by spam bots or human spammers, mailr.ch uses a variety of human verification methods. You may be asked to verify using either reCaptcha, Email, or SMS. IP addresses, email addresses, and phone numbers provided are saved for a short period of time in order to send you a verification code and to determine if you are a spammer. If this data is saved for a longer period of time, it is always saved as a cryptographic hash, which ensures that the raw values cannot be deciphered by us.

Data Collection

Service's user data collection is limited to the following:

  • Visiting our website: We employ a local installation of Piwik, an open source analytics tool, on the home page only. Piwik is not employed on any of the internal pages (app domain https://app.mailr.ch). It is not possible to link Piwik analytics data (such as IP addresses) to mailr.ch accounts. Also, we respect the “Do not track” setting in your web browser.
  • Account creation: We require personal information to create an account.
  • Account activity: Due to limitations of the SMTP protocol, we have access to the following email metadata: sender and recipient email addresses, the ip address incoming messages originated from, message subject, and message sent and received times. Messages sent from external providers to mailr.ch are scanned for Spam and Viruses for the protection of our users. We also have access to the following records of account activity: number of messages sent, amount of storage space used, total number of messages, last login time.
  • Communicating with mailr.ch: Your communications with the Company, such as support requests, bug reports, or feature requests may be saved by our staff.
  • IP Logging: mailr.ch does log the IP addresses used to access our Service.
  • Payment Information: The Company relies on third parties to process credit card transactions so the Company necessarily must share payment information with third parties.

Use of external API services

Some of the features we offer in our webmail rely on external services we access via API of the corresponding service.

  • http://www.openweathermap.org
    We use OpenWeatherMap’s API to retrieve weather information in mailr.ch’s webmail. You can disable this service in the configuration options of the mailr.ch webmail
    For information about OpenWeatherMap’s privacy policy, please refer to: http://www.openweathermap.org/privacy-policy
  • https://www.googleapis.com/auth/drive.readonly
    We use Google’s API and this scope to view files you have stored in your Google drive account when you use the Google drive feature in our webmail. This feature enables you to add a link to a file stored in Google drive to an email message or to download and attach a file stored in Google drive to an email message. Before you are able to use this feature, you are explicitly asked to give mailr.ch permission to perform these actions and to authorise yourself with your Google account credentials. At no time, mailr.ch is able to access your files without your prior consent or to access the content of files stored in your Google drive account. For information around Google privacy policy, please see: https://www.google.com/policies/privacy
  • https://www.dropbox.com
    We use Dropbox’s API to view files you have stored in your Dropbox account when you use the Dropbox feature in our webmail. This feature enables you to add a link to a file stored in Dropbox to an email message or to download and attach a file stored in Dropbox to an email message. Before you are able to use this feature, you are explicitly asked to give mailr.ch permission to perform this action and to authorise yourself with your Dropbox account credentials. At no time, mailr.ch is able to access your files without your prior consent or to access the content of files stored in your Dropbox account. For information around Google privacy policy, please see: https://www.google.com/policies/privacy

Data Use

We do not have any advertising on our site. Any data that we do have will never be shared except under the circumstances described below in section “Data Disclosure”. We do analysis on the visitors of mailr.ch to such extend as stated in section “Data Collection”

Data Storage

All servers used in connection with the provisioning of the Service are located in Switzerland and wholly owned and operated by the Company. Only employees of the Company have physical or other access to the servers. Data is ALWAYS stored in encrypted format on our servers or on cloud services located in Switzerland (eg. Swisscom Cloud). Offline backups may be stored periodically, but these are also encrypted.

Data Retention

When a mailr.ch account is closed, data is immediately deleted from production servers. Active accounts will have data retained indefinitely. Deleted emails are also instantly deleted from production servers. Deleted data may be retained in our backups for up to 14 days.

Data Disclosure

We will only disclose the limited user data we possess if we receive an enforceable court order from either the Cantonal Courts of Zurich or the Swiss Federal Supreme Court. If permitted by law, mailr.ch will always contact a user first before any data disclosure. Under Swiss law, it is obligatory to notify the target of a data request, although such notification may come from the authorities and not from the Company.

Modifications to Privacy Policy

mailr.ch reserves the right to periodically review and change this policy from time to time and we will notify users who have enabled the notification preference about changes to our Privacy Policy. Continued use of the Service will be deemed as acceptance of such changes.

Applicable Law

This Agreement shall be governed in all respects by the substantive laws of Switzerland. Any controversy, claim, or dispute arising out of or relating to the Agreement shall be subject to the jurisdiction of the competent courts of the Canton of Zurich, the jurisdiction of the Swiss Federal Court being expressly reserved.